Revolutionizing Bicycle Technician Training: Workshop by bikebook Partners with NWACC
4th August 2025, Brighton, UK – Bikebook, the digital platform revolutionizing bicycle workshop management with an all-in-one CRM, workflow, and booking management tool, Workshop has launched an exciting new partnership with NorthWest Arkansas Community College (NWACC) to support bicycle technician trainees.
The collaboration sees bikebook’s comprehensive workshop management system, Workshop by bikebook, integrated directly into the NWACC’s esteemed Bicycle Technician Course curriculum.
This collaboration means NWACC students will get hands-on experience with the very tools used by successful bike shops every day. Forget abstract theories – students will dive deep into the practicalities of running a thriving bicycle repair business, all powered by Workshop.
Through this partnership, students will gain invaluable skills in:
- Efficient Booking Management: Understanding how to schedule appointments, manage technician availability, and optimize workflow for maximum efficiency
- Intelligent Stock Control: Learning the nuances of inventory management, from ordering parts to tracking stock levels and minimising waste
- Seamless Payment Processing: Gaining familiarity with various payment methods and ensuring smooth, secure transactions
- Building Strong Customer Relationships: Discovering how to manage customer information, communicate effectively, and foster loyalty through exceptional service
- Delivering Outstanding Customer Experiences: Mastering the art of providing clear estimates, timely updates, and a professional, friendly service that keeps customers coming back.
Bikebook co-founder Ryan Elson commented on the partnership: “Our mission is to empower bike businesses to thrive. By partnering with NWACC, we're extending that mission to the next generation of bicycle technicians in the US. We believe that by equipping students with real-world tools and knowledge, we're not just teaching them how to fix bikes, but how to build successful careers. This is more than just a software integration; it's a commitment to elevating the industry standard for bicycle technician education.”
Benjamin Glenn of NWACC added: “We’re really grateful for bikebook’s support of our curriculum and for our students who are at pivotal stages of their careers in the cycling industry. The revolutionary Workshop software they’ll have at their disposal will give our trainees an enhanced perspective on how operations work in real-life situations across workshops and bicycle retailers across the nation. It’s a unique opportunity for them to further develop their understanding and skillsets, one we’ve already seen put to good use by our students.”
The news follows that of bikebook officially launching in the US and being integrated by a growing number of independent retailers and business, as well as larger chains. Workshop by bikebook is also in the process of onboarding a number of leading suppliers and distributors to allow for real-time access to fully-integrated catalogues.
Heather Mason, President of the NBDA, also a bikebook partner in the US, added: “It’s great to see two of our industry partners coming together to great effect, supporting future bicycle mechanics with their education. This will no doubt be a strong addition to the Bicycle Technician Course curriculum at the NWACC and one we can see being extended across other training courses across the nation, too.”
Workshop by bikebook offers an all-in-one CRM, workflow, and booking tool tailored specifically for bicycle businesses, covering anything from individual mechanics right up to large multi-branch retailers. The service helps businesses streamline operations, enhance customer experience, optimize resource management and increase profitability as a result. Since launching in 2024, over 400 UK businesses have integrated Workshop by bikebook into their systems.
For more information about bikebook and Workshop by bikebook, visit https://bikebook.co.uk/workshop.
Find out more about the NWACC and its Bicycle Technician Program here.
Further brand imagery is available here.
About bikebook
Founded in 2020, bikebook is a free platform connecting cyclists with qualified bike mechanics, showcasing their services and prices, to facilitate and provide confidence in finding the perfect partner for any repair need. For retailers with workshops, and mechanics looking to take their business to the next level, Workshop by bikebook offers a comprehensive solution to manage bookings, inventory, payments, and more – all in one place. Saving time, increasing revenues, and elevating customer satisfaction.
Tom Copeland
